1. Introduction
Zhuhai Botrust Technology Co., Ltd ("Botrust", "we") respect and protect your privacy. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information when you visit our website (botrusttech.com).
Using our services constitutes your agreement to this Policy. Please read it carefully.
2. Information We Collect
To provide you with RFQ, technical consultation, and export logistics services, we may collect the following information:
- Information you voluntarily submit through inquiry forms: company name, contact person, email, phone, product type, material, quantity, desired delivery date, and requirements description
- Drawing files (STEP / DWG / PDF / IGES) you proactively provide via email / phone / WhatsApp
- Website access logs: visiting IP, User-Agent, Referrer, access time (automatically recorded by Cloudflare Pages)
- Browser type, screen resolution, device category (responsive adaptation)
3. How We Use Your Information
We use information you voluntarily submit only for the following purposes:
- Evaluating your submitted drawings / RFQs and providing process plans, quotations, and delivery timelines
- Communicating order progress and resolving technical issues via phone / email / WhatsApp
- Fulfilling export contract obligations (contracts, invoices, packing lists, customs documentation)
- Sending monthly technical newsletters (1-2 articles per month) with your consent
- Legal compliance requirements (export control, taxation, customs declaration)
4. Legal Basis (GDPR / PIPL)
The legal basis for processing your personal information depends on your jurisdiction:
Under EU GDPR: Order information is processed as contractually necessary (Art. 6(1)(b)); website logs are processed under legitimate interest (Art. 6(1)(f)); inquiry form data is processed based on your explicit consent (Art. 6(1)(a)).
Under China PIPL (Personal Information Protection Law): Order information is processed as necessary for contract fulfillment; marketing information requires your separate consent.
6. Cloudflare Pages & Hosting
This website is hosted on Cloudflare Pages (global CDN). Cloudflare may record access logs for security purposes, including IP addresses, User-Agent, and request times.
Cloudflare's privacy policy: https://www.cloudflare.com/privacypolicy/
Our website does not use Cloudflare Analytics. If analytics are enabled, we will notify you in advance and obtain your consent.
8. Data Retention
Inquiry and order-related business information: duration of contract + 10-year retention period as required by China's "Administrative Measures for Accounting Archives".
Website access logs: 90-day rolling retention (Cloudflare default).
Browser-local form drafts: deleted when you clear browser data.
After the retention period expires, your personal information will be deleted or anonymized.
9. Your Rights
You have the following rights regarding your personal information:
- Access / Copy: You may request a copy of the personal information we hold about you
- Correction: You may request correction of inaccurate or incomplete information
- Deletion: You may request deletion of your personal information (except where laws require retention)
- Withdraw Consent: You may withdraw previously given consent at any time
- Complaint: You may file a complaint with your jurisdiction's privacy regulatory authority
- How to exercise: Send an email to owen@botrusttech.com with the subject line "Privacy Request"
10. Data Security
Our website uses full-site HTTPS encryption (TLS 1.3) via Cloudflare.
Inquiry form submissions are routed through Web3Forms BaaS (access_key injected at build-time, not present in client source code).
Cloudflare provides DDoS protection and Bot defense.
Internal business data is stored on encrypted hard drives + locally accessed servers with restricted access, not connected to the public internet.
Due to inherent risks of internet transmission, we cannot guarantee absolute security, but we have implemented reasonable industry-standard measures.
11. Children's Privacy
This website provides B2B industrial services and is not directed at minors under 14. We do not knowingly collect personal information from minors. If we discover inadvertent collection, we will delete it promptly.
12. Policy Changes
We may update this Policy from time to time. Updated policies will be published on this page with the updated "Last Updated" date above.
Material changes will be communicated via the email you provided or through announcements on the website homepage.
Continued use of our services constitutes acceptance of the updated Policy.
13. Contact Us
If you have any questions about this Policy, wish to exercise your rights, or want to file a complaint, please contact us:
Owen (Data Protection Contact)
Email: owen@botrusttech.com
Phone / WeChat / WhatsApp: +86 1367 600 0208
Vivian (Business / Orders)
Email: vivian@botrusttech.com
Phone / WeChat / WhatsApp: +86 1802 301 2966
Address: No. 10, Qianjin 4th Road, Tanzhou Town, Zhongshan, Guangdong Province, China